Refund policy

Return Policy

At GiftyInk, customer satisfaction is important to us. Because all of our products are made to order using Print-on-Demand (POD) technology, we do not accept returns or exchanges unless the item arrives damaged, defective, incorrect, or is lost during transit.

Please read this policy carefully before placing your order.

Damaged, Defective, Incorrect, or Lost Orders

Please inspect your order upon delivery. If your item is damaged, defective, incorrect, or your package is lost during transit, please contact us as soon as possible at support@natanink.com so we can investigate the issue and provide an appropriate solution.

To process your request, please include:

Your order number
A brief description of the issue
Clear photographs of the product and its packaging (when applicable)
Proof of purchase

Claims for damaged, defective, or incorrect items should be submitted within 14 days of delivery.

Non-Returnable Items

Because every product is custom-made specifically for each customer, we cannot accept returns or exchanges for:

Ordering the wrong size
Ordering the wrong color
Change of mind
Buyer's remorse
Personal preferences
Sale items
Gift cards
Personalized or custom-made products
Perishable goods
Personal care products

Please review product descriptions, size charts, and your shipping information carefully before completing your purchase.

Refunds

If your claim is approved, we will notify you by email.

When applicable, refunds will be issued to your original payment method within 10 business days after approval. Please note that your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@natanink.com.